Prescription collections

Once you have parked phone the number indicated on the sign and speak with a member of the dispensary team. They will ask for your details and the bay number you are parked in. They will then bring your medication to pass through the car window.

For patients who are arriving by car but do not have a mobile phone, or for patients arriving on foot to Caythorpe please come to the back door of the surgery (accessible from the carpark) and follow the instructions on the door.

For patients coming to Ancaster on foot or without a phone please come in to the dispensary as usual but observe a 6ft social distancing zone from other patients.

The above measures are for your safety, the safety of our colleagues and the safety of all of our loved ones. Please be patient this new system may be slower than usual but we will do our very best to keep delays to a minimum.

To order your next prescription we are not currently accepting paper requests. This can now be done by phoning the surgery as normal and selecting the dispensary option from our phone system, or alternatively signing up for our online repeat prescription service. To do this please call and speak with the Practice reception team. Please leave at least 3 full working days before collecting your medication.

Thank you in advance for your help with this.