52 High Street, Caythorpe, Grantham, NG32 3DN | 01400 272215
12 Ermine Street, Ancaster, Grantham, NG32 3PP | 01400 230226
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Staff training afternoon Staff training afternoon Thursday 12th October Staff training afternoon Thursday 12th October Flu clinics and charity support Building work Caythorpe Flu Vaccination Campaign 2023 Caythorpe dispensary closure 26th July PM Terrible loss of a much loved colleague Clinical team training afternoon 15th June Staff training
We are a rural training and dispensing practice, working from two sites, providing health care for a population of 9,500 patients scattered over approximately 50 villages in southwest Lincolnshire.
The practice use the askmyGP system. This service is available for all Doctor and Nurse Practitioner appointments. If you need to see a Practice Nurse or Health Care Assistant e.g. for a long-term condition review, injection, blood test or a smear test please telephone the surgery.
askmyGP, now means that you can request help from the practice when, where and how it suits you. Enjoy feeling more in control as you ask for help securely from your smartphone, tablet or computer. Bookmark the link in your browser so you don’t forget. If you don’t have internet access you can contact the practice by telephone and your request will be sent to the clinician who will contact you by telephone.
When you access askmyGP you will have a few different options to help direct you to the right place.
Requests where you select “My request is acute and needs to be assessed by a clinician within the next 24 hours” will be assessed initially by one of the “acute team” and if this request is not clinically urgent you may receive a response from a clinician to say that this is being dealt with as a routine request. If it is appropriate for acute care it will be sent on to a clinician within the Practice which could be a doctor, nurse practitioner, first contact physio or paramedic. You will not be able to select a specific clinician through this route and will be dealt with as now either by message, phone call or face-to-face appointment. It may be that the acute part of your request is dealt with on the day and you will be directed to put in a routine request for any other queries you have.
Patients who select “My request is routine, I am happy to wait 1-3 working days” will be offered an appropriate appointment. The majority of these will be face-to-face as these allow clinicians a better opportunity to consult on more complex or ongoing issues. The appointments are bookable by the patient anything from same day to several days in the future with their clinician of choice. They will also be able to book a telephone appointment in some cases. For patients that we are able to, we will send an invite link (just like with flu) that will allow you to select a range of dates and times. The Reception team will assist those who are unable to book this way.
Using the other forms that are available such as sick note request or our suspected UTI form will allow your request to be dealt with in the most efficient manner so please use these options where appropriate.
The system may initially indicate that it is turned off during the hours that askmyGP is available. This is a software development issue, please ignore this, if you are able to see the above icons you can use the system. If the icons are not available then the system is turned off in which case please contact 111 or 999 if your request is an emergency.
We will be turning askmyGP on at 6:30pm on a Sunday and leaving it turned on until 6:30pm on a Friday evening (an exception to this is that 4-6:30pm daily we will turn off askmyGP to allow the clinicians to finish on time; if you require medical care within that time that cannot wait until the next day please call the surgery). We can do this because with your help we have separated what is really acute for today from patient requests where they are happy or able to wait for. This system relies on the support of you (our patients) to select the right route for the care that you need, without that we risk overwhelming our system again.
What is askmyGP?
It’s our online service where you can seek help from a clinician. The information you give us means the clinicians are better informed and can help you with your problem quicker.
~ You can message us Monday to Friday.
~ You can look forward to prompt response in working hours.
~ You can let us know and when it’s best to get back to you.
Please follow this link to access the system: access askmyGP
Our practice ethos is to provide high-quality medical care in a professional, yet friendly, patient-centered, and compassionate manner.
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