National GP patient survey results

Posted on July 16th, 2024

Each year the NHS conducts a national patient survey. The results have recently been published for 2024.

We are very grateful to our patients who responded to this survey and rated us very highly in all areas, either maintaining or improving on our results from last year and being significantly above local and national results in nearly all areas.

This is an important tool as it allows us (and you) to compare the experiences of patients with previous years and also with other practices across England.

It is important to recognise how strong these results are especially as the survey is sent out to patients in January, which is when demand for NHS services is at its peak. Referred to as a time of “winter pressures”.

We believe these results are a direct outcome of our colleagues commitment to excellence and their unwavering focus on our patients’ well-being. We want to extend our heartfelt thanks to each one of them for their relentless efforts and for making our practice a place where patients feel cared for and valued.

The overall survey results nationally have fallen and this highlights the significant increase in demand for General Practice services over the last two years. This surge in demand has presented numerous challenges, including increased workload, recruitment difficulties, and the need to manage more complex health conditions. NHS England official figures show that in January 2024, 32.5 million appointments were delivered by GP practices in England. This compares to 26.9 million appointments for the same period in 2022, an increase of over 28%. Since 2019, there has been a real terms funding cut to General Practice of almost 7%.

We are proud of our results but promise not to rest on our laurels and we will always try to provide the best service we can with the resources that are available to us.